Frequently Asked Questions

Getting started is simple! Schedule a free consultation call where we'll discuss your property and goals. If we're a good fit, we'll provide a detailed income projection and walk you through our onboarding process. Most properties are live within 2-3 weeks.

We manage a variety of vacation rental properties including single-family homes, cabins, condos, and townhouses. Our focus is on properties in Arkansas (Bentonville, Bella Vista, Rogers, Springdale, Fayetteville, and Newton County), Missouri (Branson and McDonald County), and Florida (Orlando area). If you're unsure whether your property is a good fit, just ask!

Yes, vacation rentals should be fully furnished and guest-ready. However, we can provide guidance on furnishing and even help coordinate with local vendors if you're setting up a new property—additional charges may apply for coordination services. We'll advise on amenities that guests in your market expect.

Typically 2-3 weeks from signed agreement to going live. This includes professional photography, listing creation, pricing setup, and system integration. If your property is already operating as a short-term rental, we're often able to get it ready and live within just a few days. We work efficiently to get your property earning as quickly as possible.

We charge a flat 25% of gross booking revenue—you only pay when you earn. We also retain the cleaning fee charged to guests, which is set at actual cleaning cost and covers turnover cleaning and consumable restocking. Our in-house maintenance team is available at $50/hr, and outside vendor work is billed at cost plus a 10% coordination fee. See our Management Agreement for the full maintenance pricing schedule.

We believe in being upfront about costs. There is a $500 onboarding fee to cover the time and effort involved in setting up your property—this fee is offset from the first $500 earned from bookings, not billed out of pocket. The upfront deposit ($950 standard, or just $100 with our 12-month option) covers out-of-pocket setup expenses like professional photography and smart lock installation. Beyond that, our management fee is commission-based, so you only pay when you earn.

We offer weekly payouts—faster than most property managers who pay monthly. Earnings are deposited every week your account has a positive balance. Some weeks your property may have a completed stay but also have expenses that offset those earnings—in that case, the payout waits until the balance is positive again. You'll never wait a full month to receive your money.

Yes, cleaning fees are passed through to guests and are not deducted from your revenue. The cleaning fee is set at actual cleaning cost, and the guest pays it as part of their booking. Weekender retains the cleaning fee to cover turnover cleaning and replenishing standard consumables—so you never pay out of pocket for routine cleaning between guests.

Yes! Our 12-Month Option reduces your initial deposit from $950 to just $100. The standard $950 deposit is an advance against startup costs like your smart lock, storage lock, professional photography, and initial consumables—any unused balance is credited back to your account. With the 12-month option, we cover those onboarding costs for you. Ask us about this option during your consultation.

We handle the collection, reporting, and remittance of all required occupancy taxes (sales, lodging, and tourist taxes) on your booking revenue for $20 per month per listing. You remain responsible for your own income taxes, property taxes, and any other taxes unrelated to booking revenue. We provide tax-ready financial statements to make filing easy.

We hold a $500 maintenance reserve per property to cover any maintenance or necessary expenses that arise between payouts. This ensures we can address issues promptly without waiting for funds. If your account balance dips below $500, your payout may be reduced to replenish it. Upon termination of your agreement, any remaining reserve funds are refunded within 90 days.

It's your property! You get up to 30 calendar days and 8 weekend days per year at no additional charge—just block off the dates in your owner portal. If you'd like unlimited personal use beyond that, we offer a $99/month option to cover ongoing platform management and guest inquiry handling. Many of our owners use their properties several times a year with no issues.

We coordinate professional cleaning after every guest checkout and conduct regular property inspections. For maintenance issues, we have an in-house maintenance team and handle everything from minor repairs to emergency situations—always keeping you informed.

We use dynamic pricing technology that analyzes market demand, local events, seasonality, and competitor rates in real-time. This means your rates automatically adjust to capture maximum revenue during high-demand periods while staying competitive during slower times.

We distribute your property across all major platforms including Airbnb, VRBO, Booking.com, and our own direct booking website. Multi-platform distribution maximizes your visibility and booking potential.

We coordinate supply restocking and can manage your linen program. Some owners prefer to provide their own linens while others opt for a linen service. We'll discuss the best approach for your property during onboarding.

By default, we establish pet-friendly policies to maximize your property's revenue potential and set appropriate pet fees. If you prefer not to allow pets, you can let us know when signing your agreement—but please be aware that restricting pets can significantly reduce booking volume and will void eligibility for our Income Guarantee. Service animals are always permitted as required by law.

We handle all guest communication 24/7—from initial inquiries through checkout. This includes answering questions, providing check-in instructions, resolving issues during stays, and following up for reviews. You never have to be on call.

Our team is available 24/7 to handle any issues. For minor problems, we resolve them immediately. For emergencies, we dispatch appropriate help and keep you informed. Your guests always have someone to call, and so do you.

We respond professionally to all reviews and work to resolve issues that may have caused a negative experience. Our proactive communication style means most problems are addressed before they become review complaints. Our portfolio maintains consistently high ratings.

Your property includes up to $10,000/year in accidental damage protection (up to $2,500 per incident) as part of our management service. This is not insurance—it's a courtesy program we provide at no extra cost. We document your property's condition regularly, and if damage occurs, we handle the entire claims process. For significant issues, we'll coordinate repairs immediately and keep you informed throughout. See Attachment C of our Management Agreement for full terms.

We typically utilize the damage protection programs offered by booking platforms rather than traditional security deposits. This provides broader coverage and a smoother booking experience for guests while still protecting your property.

Prevention starts with the booking platforms' guest verification processes. We require agreement to house rules, enforce minimum stay requirements on peak dates, and use noise monitoring devices (where permitted) to detect parties early. Our house rules are clear about consequences, and we don't hesitate to involve authorities if needed.

We offer month-to-month agreements—no long-term contracts required. If you decide to move on, we ask for 90 days written notice. This period allows us to honor existing reservations, properly transition the property, and ensure a smooth handoff. We're confident in our results, which is why we don't lock you into multi-year commitments.

Our agreement covers all aspects of vacation rental management: listing creation, pricing optimization, guest communication, cleaning coordination, maintenance oversight, and financial reporting. Everything you need for hands-off ownership.

Yes, we manage all short-term rental bookings for properties in our portfolio. This ensures consistent quality, pricing optimization, and seamless guest experiences. You retain the right to use your property personally and can terminate with proper notice.

We're confident in our ability to perform. If your property doesn't meet the AirDNA-projected income during its first year with us, we'll credit you the difference—up to $5,000—toward future management commissions. The guarantee applies to the first year only and requires that the property remain continuously available, allow pets, and not have a minimum nightly rate elected. Full details are in our Management Agreement.